Review policy

Who can review

A review has to come from someone who worked with the supplier commercially. We verify that as far as the evidence allows, and we say on every review how far that went.

• A corporate email domain that is not a free email provider.
• One review per person per supplier. Updating your own review replaces it; it never adds a second one.
• Reviewing your own company is a policy violation, detected through the email domain.
• Reviewing a direct competitor is a policy violation, detected the same way.

Verification levels

What gets removed

A review is removed only for an objective policy violation, and the decision is always recorded with its reasoning.

• The reviewer works for the supplier, or for a direct competitor.
• The text identifies a private individual, or contains personal data.
• The review describes something other than a commercial relationship with this supplier.
• The review was paid for by the supplier, or offered in exchange for something.
• The content is unlawful, or infringes someone else’s rights.

A review is never removed for being negative, for being inconvenient, for being written by a former client, or because the supplier pays for a plan.

Disputes

A supplier can reply publicly as many times as they want, and can open a formal dispute pointing at one of the violations above. Moderation decides within 5 business days, and the decision is recorded with its reasoning. The supplier never deletes a review themselves.

Incentives

When an incentive exists it comes from us, never from the supplier, is never conditional on the rating, and is declared on the review itself.

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Methodology · Buyer intent opt-out